Privacy Policy - Gardeners Catford

At Gardeners Catford, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

Information We Collect

We may collect and process the following types of information:

Personal Identification Information: This includes your name, email address, phone number, and any other information you provide when you contact us.
Non-Personal Identification Information: This includes browser type, operating system, and other technical details collected automatically.
Usage Data: Information about how you use our website, such as pages visited, time spent on pages, and navigation paths.

How We Use Your Information

Your information is used in the following ways:

To Provide Services: We use your information to deliver the gardening services you request and to communicate with you about your projects.
To Improve Our Website: Analyzing usage data helps us enhance the functionality and user experience of our website.
To Send Periodic Emails: If you opt-in, we may send you updates, newsletters, or promotional materials relevant to our services.

Data Protection

We implement a variety of security measures to maintain the safety of your personal information. These include secure servers, encryption, and regular security assessments to protect against unauthorized access, alteration, or disclosure.

Cookies and Tracking

Cookies are small files stored on your device that help us recognize your preferences and improve your experience on our website.

Essential Cookies: Necessary for the website to function properly.
Analytical Cookies: Help us understand how users interact with our site.
Functional Cookies: Remember your settings and preferences.

You can choose to disable cookies through your browser settings, but this may affect your experience on our site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except:

Trusted Service Providers: Third parties who assist us in operating our website or conducting our business, provided they agree to keep your information confidential.
Legal Requirements: If required by law or in response to valid legal requests.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites.

Your Consent

By using our website, you consent to our Privacy Policy and agree to its terms.

Accessing and Updating Your Information

You have the right to access, update, or delete your personal information. To make such changes, please contact us through the communication channels provided.

Children's Privacy

Our services are not directed towards individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take appropriate measures to ensure that your data remains protected in accordance with this Privacy Policy.

Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure server hosting.

Data Breach Procedures

In the event of a data breach, we will promptly notify affected individuals and relevant authorities as required by law. We will take all necessary steps to mitigate the effects of the breach and prevent future incidents.

User Rights

Right to Access: You can request copies of your personal data.
Right to Rectify: You can request corrections to your personal data if it is inaccurate or incomplete.
Right to Erasure: You can request the deletion of your personal data under certain conditions.
Right to Restrict Processing: You can request the limitation of processing your personal data.
Right to Data Portability: You can request the transfer of your personal data to another service provider.
Right to Object: You can object to the processing of your personal data for specific purposes.

To exercise any of these rights, please contact us using the communication methods outlined on our website.

Legal Basis for Processing

We process your personal data based on the following legal bases:

Consent: When you have given clear consent for us to process your personal data for a specific purpose.
Contract: To fulfill our contractual obligations to you.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For our legitimate business interests, provided they do not override your rights.

Automated Decision-Making

We do not engage in automated decision-making or profiling that significantly affects you.

Policy Enforcement

We enforce this Privacy Policy through regular reviews and compliance checks to ensure that all practices align with our commitment to data protection and privacy.

Feedback and Complaints

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, please contact us. We are dedicated to addressing your concerns promptly and effectively.

Effective Date

This Privacy Policy is effective as of April 27, 2024 and remains in effect unless updated or modified by us.